A flexible ticketing solution for
Petersfield Museum

Following a £4million redevelopment that took place over sixteen months during 2019 and 2020, Petersfield Museum in Hampshire was introduced to Telepen to help them find a way to bring together a group of buildings under one ticketing and access control system.

Supported by the National Lottery Heritage Fund, the transformation of the museum’s building, exhibitions and programmes included the creation of a new outside courtyard area, a distinctive space used for alfresco performances and creative activities, as well as providing outside seating for the museum’s café.

Dan McWilliam, Museum Director, explains,” The museum opened over 25 years ago and was originally all housed in one room. It expanded over the years to encompass the courthouse and the adjacent decommissioned police station but was operating out of two separate buildings. The redevelopment project was a way to bring the two sites together as one and redevelop the exhibition spaces.”

Most of the museum is in one space, but the temporary exhibition gallery is across the courtyard, which people need access to as part of the admission fee. The courtyard is a community area, open to the public and people that have not paid to enter the exhibition. Dan and the team at the museum needed to find a way to restrict access to certain parts of the site whilst allowing access to the courtyard.

Tasked with finding a straightforward ticketing and access control system for what was potentially a complicated site, Dan’s research into ticketing systems led him to DigiTickets, who provide the ticketing solution for some of the other museums and venues in the local area.

Commenting on why the museum chose to work with DigiTickets, Dan says, “One aspect that was absolutely key was whether the ticketing system could be used with access control on the doors around the museum, allowing us to monitor and manage public access to certain areas.”

Telepen has established a good working relationship with DigiTickets through working together previously on several other projects, including Lincoln Castle and ‘a space’ arts, and we were delighted to be recommended by them again for the project at the museum.

Kevin Sontag, Telepen Sales Manager explains” Once we had spoken to Dan and understood the museum’s requirements, we co-ordinated with DigitTickets and were able to provide reassurance that we could put in place the system they needed. We recommended installing fixtures outside each restricted area, with barcode imagers that could read the barcode printed either on the ticket or directly from the visitor’s mobile phone screen.”

Just as the building work was getting underway, the Covid-19 pandemic and ensuing lockdowns meant that the site needed to close. Although in the background we were able to continue progressing the software integration, we could not access the site to install the physical scanners until November 2020.

Once on site, installation of the scanners took place over a few days, and we worked with DigitTickets to ensure that the tickets issued to customers – whether print at home, e-tickets, or tickets purchased from the front desk – would work with the access control system.

As some of the key access points were located externally in the courtyard, we worked with the museum to design a bespoke outdoor casing to ensure they would be robust and protected from the elements.

Dan and the team at the museum were so impressed with the way the system worked, they increased their order from an initial 4 scanners, to 17. Dan explains,” Once we saw how good the system was, we extended it so that a lot of the ‘back of house’ doors now have it as well, operated by a credit-card style pass which we also use as staff ID. We can have different levels of access for staff, volunteers, trustees, contractors, visitors, and people who are simply using the facilities. It’s such a flexible system and it’s done exactly what we needed it to do.”

Commenting on some of the other benefits the system has had, Dan says,” The visitors find it easy to use as it fits in with the overall customer experience, and it has allowed us as staff to manage people using the site whilst keeping security at an acceptable level. It also allows us to track capacity and frequency of use, so we know who is in the building at any one time, and which doors are being used.”

Now Petersfield Museum is fully open to the public and the project is complete, Dan reflects, “Telepen were so patient with us. All our dealings with the team – Kevin and everyone that works on the software side – have been brilliant. We’ve had no cause to go back to them with any problems at all. I would thoroughly recommend Telepen.”

Visit our access control page for more information on our flexible solutions for access control and Barcode solutions, or read more about how we’ve worked with other customers in our case studies.

To talk to us about the solutions we would recommend for your specific requirements, please get in touch by calling +44 (0)1582 769991 or emailing sales@telepen.co.uk